Refund & Exchange Policy

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Custom Orders
Each Tease & Toss piece is made to order based on your selected color, texture, and styling. Custom orders are final sale, with the exceptions below. Please review your selections before checking out.

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Professional Color Match Exchanges
If you purchase Professional Color Match and order the shade our team recommends, you’re eligible for a color exchange if that shade doesn’t match. To request an exchange, email orders@teaseandtoss.com with your order number and clear photos of your hair and your Power Pony in natural light.

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Professional Color Match covers a shade exchange only. If you select your own shade, your color selection is final.

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Damaged or Incorrect Items
If your item arrives damaged or differs from what you ordered, email orders@teaseandtoss.com within 3 days of delivery. Include your order number, photos, and a brief description of the issue. We’ll review your request and arrange a repair or replacement for qualifying items.

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Order Changes & Cancellations
You may request a change or cancellation within 24 hours of placing your order by emailing orders@teaseandtoss.com. After 24 hours, your order moves into customization and is final.

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